PRIVACY POLICY
1. WHAT DATA DO WE COLLECT?
We receive, collect, and store any information you enter on our Website or provide us in any other way. This includes:
Personal Identification information including your full name, address, email address, telephone number, and payment details.
2. HOW DO WE COLLECT YOUR DATA?
When you make a transaction on our Website, it is necessary for your personal data to be collected in order to process your transaction. This includes the data stated above, within section 1. This data will only be used in order to process and fulfill your transaction.
3. WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect your Personal Information for the following purposes:
- To process and fulfil orders.
- To communicate with customers about orders and enquiries.
- To provide customer support.
- To comply with legal and accounting obligations.
- To improve our website and services.
- To send marketing communications where consent has been provided.
4. HOW DO WE STORE YOUR DATA?
Lauren Swan Ceramics is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
You can find Wix's Privacy Policy here
5. SHARING YOUR INFORMATION
We do not sell, rent, or trade your personal information to third parties.
We may share your information with trusted third-party service providers where necessary to operate our business, including:
- Wix.com, which hosts and operates our website.
- Payment service providers who securely process payments.
- Delivery and courier companies responsible for shipping your orders.
- Professional advisers, accountants, or legal representatives where required.
- Government authorities or regulators where we are legally required to do so.
These third parties are only provided with the information necessary to perform their services and are required to protect your personal information.
6. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.
Cookies may be used to:
- Ensure the website functions properly.
- Remember your preferences.
- Analyse website traffic and performance.
- Improve website functionality and user experience.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. For more information about the cookies used by Wix, please visit: https://support.wix.com/en/article/cookies-and-your-wix-site
7. YOUR RIGHTS
Under UK data protection law, you may have the right to:
-Request access to the personal information we hold about you.
-Request correction of inaccurate or incomplete information.
-Request deletion of your personal information where appropriate.
-Request restriction of processing in certain circumstances.
-Object to the processing of your personal information.
-Withdraw consent where processing is based on your consent.
-Request a copy of your personal information in a portable format.
If you wish to exercise any of these rights, please contact us using the details provided below.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.
8. DATA RETENTION
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal obligations.
Order and transaction records may be retained for up to six years to comply with UK tax and accounting requirements.
When personal information is no longer required, it will be securely deleted or anonymised.
9. SECURITY
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
While no method of transmission over the internet is completely secure, we strive to use commercially acceptable means to protect your personal information.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.
Any updates will be posted on this page and the revised version will take effect immediately upon publication.
11. CONTACT
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
Lauren Swan Ceramics
Email: hello@laurenswanceramics.com